SHFL entertainment® Three Card Poker Training Manual 2013.04.10 6. To begin each round, players must make their standard wagers and, if they like, the bonus wager. The dealer will place an “Envy” lammer next to each player’s bonus bet. The dealer then follows house procedures for dealing the regular game. Bonus payouts: a. Policies, procedures, and written directives pertaining to each campus will be implemented upon the approval of the Director of Security. The Regional Security Coordinators, with notification and approval from the Director, may issue procedures pertaining to individual campuses regarding daily activities. POLICIES & PROCEDURES. CHECK-IN / CHECK OUT. Check-in time is 3pm and checkout is 11am. If rooms are requested prior to 3pm at the time of check-in, they will be accommodated based on availability at no additional charge. Any guest wishing to guarantee early check-in will have the option to pay an early check-in fee at the time.

• Purchasing
• Accounts Payable
• Accounts Receivable
• Expense Reports
• End of Day Package
• End of Week Package
• End of Month Package
• Payroll
• Budget Process
• Separation of Control Aspects
• Controlling Filling of Records
• Standard Forms
• Job Descriptions

• Security
• Third Party Regulatory Agencies
• Facsimile Cover Sheets
• General Manager and Director
• Sales Reader Files
• Telephone Etiquette
• Training Videos
• Medical Supplies
• Telephone Legislation
• Computer Programming Changes
• General Manager’s Weekly Reports
• Company Vehicles
• Management Work Week
• Vacation Policy
• Safe Security
• Vendor Commissions
• Acceptance of Gifts
• Telephone Fraud
• Guest Property Loss
• Operating Statistics
• Client Reports or Communication
• Capital Improvements
• Pre-Opening Procedures
• Bank Deposits
• Contracting Services
• Complimentary Policy
• Public Relations
• Job Descriptions

• Employee Policies
• Right to Know
• Guest Relations
• Emergency Fire Procedures
• Maintenance Supplies
• Inventory of Tools and Equipment
• Maintenance Requests
• Preventive Maintenance – Rooms
• Preventive Maintenance – Equipment
  and Grounds
• Key Service and Inventory
• Furniture Fixtures and Equipment
• Inventory
• Swimming Pool and Spa Maintenance
• Pest Control
• Energy Consumption
• Landscaping
• Irrigation System
• Security
• Record Maintenance
• Lock-Out / Tag-Out Procedures
• Standard Forms
• Job Descriptions

• Job Descriptions
• Equal Opportunity Employer
• General Equipment Policies
• Performance and Salary Reviews
• Grievances
• Hotel Vehicle Drivers
• Payroll Advances
• Solicitation and Distribution of Literature
• Pay Periods
• Overtime
• Vacations
• Holidays
• Insurance
• Meals
• Standard Forms
• Uniforms
• Parking
• Attendance
• Time Shifts
• Accidents / Injuries / Incidents
• Safety
• Lost and Found
• Crisis Management
• Guest Eviction
• Concession Agreements
• Contracts
• Guest Complaints
• Manager on Duty Program
• Food and Beverage General Polices
• Menu Changes
• Restaurant Allowances
• Liquor Purchases
• Food and Beverage Service
• Food Sanitation
• Beverage Sanitation
• Trade-Outs
• Standard Forms

• Equal Opportunity Employer
• General Equipment Policies
• Performance and Salary Reviews
• Grievances
• Hotel Vehicle Drivers
• Payroll Advances
• Solicitation and Distribution of Literature
• Pay Periods
• Overtime
• Vacations
• Holidays
• Insurance
• Meals
• Standard Forms
• Uniforms
• Parking
• Attendance
• Time Shifts
• Accidents / Injuries / Incidents
• Safety
• Lost and Found
• Crisis Management
• Guest Eviction
• Concession Agreements
• Contracts
• Guest Complaints
• Manager on Duty Program
• Food and Beverage General Polices
• Menu Changes
• Restaurant Allowances
• Liquor Purchases
• Food and Beverage Service
• Food Sanitation
• Beverage Sanitation
• Trade-Outs
• Standard Forms
• Job Descriptions

• Marketing Plan
• Sales Training
• Sales Office System
• Advertising Sales
• Tools Trade Shows
• Sales Blitzes
• Complimentary Policy
• Weekly Sales Meeting
• Shift Checklist
• Cash Control
• Receipt of Cash
• Counting the Cash Drawer
• Key Control
• Deposit Witness Log Complimentary Policy Lead Form
• Shift Schedules
• Weekly Billing
• Mail Slot Procedures Safe Deposit Boxes
• Emergency Procedures-Guest Injury Emergency Fire Procedures
• Guest Complaints Guest Services
• Company Vehicle
• Front Office Standard Forms
• Job Descriptions

• Personnel and Training
• General Housekeeping Policies
• Guest Safety
• Right to Know
• Uniforms and Nametags Scheduling of Personnel Key Control
• Supplies and Inventories
• Stocking the Room and Attendant’s Chart
• Standards for Placement of Room Furnishing
• Room Cleaning Schedule Making the Bed
• Carpet Care
• Daily Inspections
• Housekeeping Safety Lost and Found
• Mattress Rotation
• Laundry
• Standard Forms
• Leisure Program
• Site Inspection Procedures
• Sales Office Coverage
• Expense Reports
• Sample letters
• Sales Reporting
• Standard Forms
• Job Descriptions

• HMG Safety Policy
• Written Program
• Model Safety Program
• Right to Know
• Employee Safety Training
• Conducting Inspections
• Communicating Safety
• Other Cal/ OSHA Requirements
• Handling a Cal/ OSHA Inspections
• Property Program
• Exposure Control Plan for Blood- borne
• Pathogens
• January through December Activity
• Documentation

Casino Policies And Procedures Manual Procedure

Administration

The Administrative staff has been reviewing the updated policies and procedures that are planned, for MICS and TICS requirements, at both Quapaw Casino and Downstream Casino Resort. The Director attended the quarterly meeting of the DDA receiving updates and information on what's happening at Downstream. The Quapaw Casino QTGA Supervisor attended the bi-annual National Tribal Gaming Commissioners/Regulators organization conference, March 19 to 23, to exchange information on Oklahoma and national regulatory requirements. The QTGA continues to become updated with the regulations from the National Indian Gaming Commission as well as on the State of Oklahoma for any and all State action, and with the OTGRA and the NTGCR regulators for possible regulatory actions. Both casinos are continuing to upgrade their machines and their policies and procedures and we are working closely with them to assist in maintaining the time frame, with the deadline in mind.

Licensing Department

All gaming vendor invoicing remain completed for the annual renewal of all companies, requiring licensing for annual gaming vendor renewals and for vendors during the month March 2018, and/or the calendar year. Vendor licensing is continuous with the annual renewals for all gaming and gaming related vendors doing business with both Downstream Casino Resort and Quapaw Casino. Ending with March we have a total of 466 licensed and/or registered vendors.

• 2 Construction
• 43 Gaming Related
• 16 Gaming
• 215 Non-gaming
• 50 Tour Bus
• 6 Consultant
• 37 Entertainment
• 97 Exempt (includes all donations, memberships, and service providers)

We review the Electronic Gaming Machines at Quapaw Casino and Downstream Casino Resort as they enable continuous upgrades and changes that are being made to offer the most popular electronic gaming machines to be on the floor. The QTGA agents are continuing to work on our daily procedures and guidance policies.

Reported March Employee Licensing

Updating renewal licenses at both casinos remain an ongoing priority.

Casino Policies And Procedures Manual Transmissions

Casino Policies And Procedures Manual

Compliance Department

We would like to take this time to announce one of the recipients of the Oklahoma Tribal Gaming Regulators Association, Jess Green Scholarship Award is our Compliance Agent, Zach Solomon. Congratulations to Zach for this outstanding opportunity. Our Compliance Departments are continuing to review two new options for futuristic compliance regulations through a standardized shipping and receiving document, proposed by the American Gaming Association called 'Three Reforms to Streamline Shipping of Gaming Machines'. The second program we are looking into is named GAT, Gaming Authentication Terminal, and a program for additional efficiency. Both Compliance Departments continue to assist with multiple changes to the policies and procedures at Quapaw Casino and at Downstream Casino, as they are meeting changes for both operations and the updates for the Tribal Internal Control Standards. Both Compliance Departments are, as time allows, continuing to work on the internal training information to assist in preparation of the procedural manuals for the QTGA. It is the goal of both departments to assist in making continuous required upgrades and changes and corrections that are required enabling the most popular electronic gaming machines to be on the floor, giving the patrons a more excellent variety of machines to play. We currently have two vacancies at the DCRQTGA Compliance Department.

IT Department

The IT Agent continues to update our systems; he has finalized the Quapaw Tribal Gaming Agency software installation for compliance. Our IT Department continues ongoing computer maintenance throughout the month. One of the next steps on his agenda will be to upgrade storage on our network. He will continue with training to enable us to do proper IT audits and evaluations, as per the MICS. We have also planned on some computer upgrades for the next fiscal year. Trouble shooting at both sites as well as any and all assistance to all agents is ongoing, as required.

Audit Departments

Casino Policies And Procedures Manual Transmission

As the financial issues for the Quapaw Casino are now being corrected, the financial system is inclusive of the same system at the DCR, most all of the financial issues have been resolved. Several of the QC departments are inclusive in a plan with revisions, to update the QC as they move forward. The auditors are currently moving forward with all of their fiscal year, required audits, for the MICS. The auditors are very thankful for the cooperation of casino management and will continue assisting, both casinos, on updating required policies and procedures for all departments, inclusive of several special project issues, in addition to monthly promotional and player development documentation.

The Investigative Auditor has been working directly with the Licensing Department reviewing any inconsistencies. He has also been assisting in archiving our past case files for electronic filing and/or destruction. He is also assisting in the review of and/or the auditing of employee files that are to be archived. He is reviewing all required access logs, and the banned listings at both casinos for any and all corrections and/or required updates. He is assisting with licensure reviews and continues to work on multiple investigative audits inclusive of various violations, i.e. patron disputes, procedural/policies, and any other reported compliance issues inclusive of MICS/TICS reports and accidental incident reports within both casinos. We are continuing to try to keep updated on all regulatory issues brought forward to our department.